5 Towns Models & Collectibles Return Policy

Last Updated: 2/1/2025

At 5 Towns Models & Collectibles, we understand that sometimes things don’t go as planned. We are committed to providing you with a smooth and hassle-free return experience. This policy outlines the guidelines for returning items purchased on our website.At 5 Towns Models & Collectibles, we are committed to providing a seamless shopping experience. Due to the nature of our products, we have a strict return policy outlined below.

Eligibility for Return

• All sales are final. We do not offer refunds to prevent excessive returns.

• However, under certain circumstances, we may accept refund requests. Please contact us at [email protected] to inquire.

• Pre-orders, on-sale items, and exclusive models are non-refundable and non-cancelable once placed.

Manufacturer Damage & Defects

If your item arrives damaged or defective due to a manufacturer issue, we offer a 3-day window from the date of delivery to report the issue.

To qualify for a replacement:

• Contact us at [email protected] within 3 days of receiving the item.

• Provide clear photos and a video showing the defect or damage.

• The item must be returned in its original, unused condition with all packaging.

Return Shipping Costs:

• Customers are responsible for return shipping, insurance, and packaging costs.

• We do not cover return shipping expenses.

• We are not responsible for lost return shipments; customers should use a tracked and insured shipping method.

Replacements & Refunds:

• Once we receive and inspect the returned item, we will ship a replacement within 3 business days, subject to availability.

• If the item is out of stock, a refund will be issued excluding the original shipping cost.

Loss & Claim Policy

If your package is lost or damaged while in transit, we will assist in filing a claim with the shipping carrier.

• Refunds for lost or damaged parcels will only be issued based on the amount successfully recovered from the carrier.

• We are not liable for additional compensation beyond what the courier reimburses.

• All claims must be reported within 1 week from the shipment date.

Cancellations

• If your order has not yet shipped, you may cancel it.

• A 20% cancellation fee may apply to cover processing costs.

International Returns

• We currently do not accept international returns.

• For issues with international orders, please contact us at info@5townsmodelsandcollectibles.com for further assistance.

Questions?

For any return-related inquiries, please contact us at info@5townsmodelsandcollectibles.com